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TERM DEFINITION(S)

Call

1. An intentionally timed, registered, categorized, monitored and/or tracked telephone conversation that is often for the purpose of generating metrics and statistics which can be used for future decision making, such as for strategy setting, optimization of some sort or quality improvement.
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1) Semantically Related Terms: The "Call Management Glossary"Semantically Related Terms and Phrases
2) Call Management Home Page covers much more about other related terms and concepts associated with this term or phrase.









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