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TERM DEFINITION(S)

Call Center

1. A division, organization, group or agency that has been set up to specifically field, Calls, Cases, Incidents, Claims and/or Requests.

NOTE: Over the decades and with the evolution of many different communications mediums, such as email and interactive web sites, the term "Call Center" has evolved to represent more than just the handling of telephone calls.
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1) Semantically Related Terms: The "Call Center Management Glossary"Semantically Related Terms and Phrases
2) Call Center Management Home Page covers much more about other related terms and concepts associated with this term or phrase.









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