IF4IT Home

The International Foundation for Information Technology

IF4IT is International
Glossary Quick Links
A B C D E F G
H I J K L M N
O P Q R S T U
V W X Y Z
Glossary Master Index

TERM DEFINITION(S)

Call Center Management Service Level Agreement (SLA)

1. A preferably documented and specific expectation or constraint that describes one or more of the minimum and/or maximum performance measures, such as but not limited to quality, timeliness and/or cost, of a specific Call Center Management Service and which is often part of a greater Agreement, such as a Call Center Management Service Contract.
Read More
Read More Right Arrow
1) The Semantic Root Noun for this term is: Call Center
2) Semantically Related Terms: The "Call Center Management Glossary"Semantically Related Terms and Phrases
3) The Call Center Management Home Page covers much more about other related terms and concepts associated with this term or phrase.









NOUNZ






























Copyright 2009 - Present by The International Foundation for Information Technology (IF4IT) : Privacy Policy and Terms of Use