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TERM DEFINITION(S)

Case Management Service Level Agreement (SLA)

1. A preferably documented and specific expectation or constraint that describes one or more of the minimum and/or maximum performance measures, such as but not limited to quality, timeliness and/or cost, of a specific Case Management Service and which is often part of a greater Agreement, such as a Case Management Service Contract.
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1) The Semantic Root Noun for this term is: Case
2) Semantically Related Terms: The "Case Management Glossary"Semantically Related Terms and Phrases
3) The Case Management Home Page covers much more about other related terms and concepts associated with this term or phrase.









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