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TERM DEFINITION(S)

Customer Support Management Service Level Agreement (SLA)

1. A preferably documented and specific expectation or constraint that describes one or more of the minimum and/or maximum performance measures, such as but not limited to quality, timeliness and/or cost, of a specific Customer Support Management Service and which is often part of a greater Agreement, such as a Customer Support Management Service Contract.
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1) The Semantic Root Noun for this term is: Customer Support
2) Semantically Related Terms: The "Customer Support Management Glossary"Semantically Related Terms and Phrases
3) The Customer Support Management Home Page covers much more about other related terms and concepts associated with this term or phrase.









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