In the article discussing Service Categories, we explored standardized representations for groupings of Service Request Types (SRTs), called Service Categories, and we touched upon SRTs but did not elaborate on their details. This article gets into those details and discusses how to represent, organize and use them so you can design and built a far […]
Use a Steering Committee for Records Management Ownership
If you’re a small company or government agency, finding someone to own Records Management (RM) is usually pretty straightforward. However, as enterprises grow and have many different organizations that perform different functions, finding RM ownership becomes less than clear. This is where a Steering Committee should be considered. Examples of Records Management Ownership Dysfunction As […]
The Enterprise Inventory Control Grid – EICG
Abstract: Data, Information, and Knowledge Management professionals often have little guidance about what types of Inventories should be tracked and managed for an enterprise (e.g. a company or a government agency). As a result, they often waste time making it up as a they go along and creating misalignment between internal organizations and even between […]
Better Knowledge Management via Enterprise Inventories
Very simply, there is no more effective or efficient way to improve enterprise-wide knowledge management than to focus on the development, publishing and use of enterprise inventory data, information and knowledge. This article shows how to use an Enterprise Inventory Control Grid (EICG) to specifically establish better Enterprise Knowledge Management (EKM). Defining Inventories and Inventory […]
Configuration Management – Understanding CI Types
If you are about to embark on or have embarked on the development and/or loading of a Configuration Management Database (CMDB) it is important to know and understand the different Configuration Item Types (CI Types) that are expected to be loaded into your CMDB. If you’re in a rush, you can simply download the Enterprise […]
Knowledge Management – Taxonomy Types and Uses
If you work with data, there’s a good chance you’ve come across the term Taxonomy. As a reminder, the formal definition of a taxonomy is a documented and orderly set of types, classifications, categorizations and/or principles that are often achieved through mechanisms including but not limited to naming, defining and/or the grouping of attributes, and […]
