For most enterprises, an investment in an Intranet will be one of the most significant commitments they will make, in an effort to address Enterprise Knowledge Management (EKM). So, whether you’re new to Intranets or a seasoned veteran who has delivered many of them, you’ll want to have a clear, concise and repeatable set of industry-vetted best practices and guidelines that will help you plan for, deliver, operate, support, and govern your Intranet investment.
The IF4IT has worked with numerous enterprises across multiple industries to collect, document, and publish a set of free and openly available Intranet Management Best Practices and Guidelines that you can use to help you with these challenges.
Intranets as Critical Knowledge Management (KM) Solutions
Done correctly, an Intranet becomes the one tool in any enterprise that has the potential to touch all employees and consultants. It can act as the Enterprise User Interface (EUI) and is the one tool that has the potential to route any personal with a question, issue, or problem to someone or something that can help them address it. For example:
- Employees and consultants use it to find and invoke important enterprise Services.
- Field technicians use it to access documents like product specification and repair manuals, while remote from the enterprise.
- End Users of systems and products use it to find valuable Users Guides, Reference Manuals, and Frequently Asked Questions (FAQs).
- Support staff use it to find policies and scripts for how to deal with callers.
- Business Analysts use it to learn about Impact Analysis for changes to organizations, systems, and capabilities.
Done correctly, your implementation can unite and enable the entire enterprise. Done poorly, you can set your enterprise behind your competition.
It’s for these and many more reasons that an investment in an Intranet should be carefully thought through and planned for. Following industry best practices and guidelines is means of ensuring that what you deliver meets industry expectations and is competitive.
Intranet Product and Service Providers as Product Owners
Anyone who is responsible and accountable for delivering Intranets, whether they know it or not, is a Product Owner for that Intranet. Like many other product owners, Intranet Providers have to worry about long term strategy and short term tactics for implementation and maturity development.
If you’re an Intranet Provider, you’ll have to concern yourself with issues like:
- Strategy and Planning – strategic Roadmaps and tactical Project Plans,
- Architectures and Design Pattens – Templates, Navigation Taxonomies, Ontologies, Layout Patterns, Search vs. Find, Hub and Spoke Content Delivery and Synchronization Models,
- Tools and Technologies – Content Management Systems and Data Compilers,
- Delivery Considerations – Automated Content Generation and Curation,
- Service and Support Models – Service Management, Service Catalogs, Defect and Issue Handling,
- Governance Models – Policies and Standards, Federated Content Governance,
- Roles and Responsibilities – Owners, Stakeholders and End Users,
- Content Generation Paradigms and Patterns – Manual Generation vs. Automated Generation, Use of Data Driven Synthesis, Intranet Data Compilers,
- Advanced Practices – Semantic Data Graphs, Combining your Intranet with other Knowledge Management Platforms
- …and much more.
Don’t hack together and deliver a solution that is poorly thought out and not thoroughly planned for. Use industry-vetted best practices and guidelines in order to maximize the value and return on your investment, while minimizing your efforts and costs for doing so.
Download Best Practices and Guidelines
Download the IF4IT Intranet Management Best Practices and Guidelines PDF eBook.