An Enterprise Knowledge Map (or EKM) is a tool that helps coordinate the identification, collection, organization, and sharing of critical enterprise knowledge (i.e. data & information about the enterprise). It is a tool that helps facilitate Enterprise Knowledge Management.
The IF4IT has developed such an EKM that can be used to help fast track your own Enterprise Knowledge Management efforts. The tool has been divided into two sections:
- Enterprise Disciplines and Capabilities: Focuses on the types of data and information related to key enterprise disciplines and capabilities (i.e. the things the enterprise does) and related people, organizations, tools & technologies, etc.
- Enterprise Inventories: Focuses on inventories (e.g. non-technical and technical assets that can be physical or virtual) that help quickly identify and correlate those things that the enterprise develops and manages.
The templates can be modified to suit the needs of any enterprise (e.g. Private vs. Public, For Profit vs. Non-Profit, in any industry). Should you use or modify them, we simply ask that you cite the IF4IT as the original author and let us know about your successes and challenges.
Examples of how the data & information can be used includes but is not limited to:
- Rapid education of employees and consultants (new and existing) about the enterprise and how to find and use things within it
- Audit & Compliance (know where everything is, at all times)
- Architecture (e.g. Enterprise, Solutions, Business, Applications, Technology, and Data & Information architecture)
- Information Security Governance (especially information services and assets)
- Data Governance (master inventories and representations of critical enterprise-related data)
- Populating Content and Knowledge Management Systems such as Intranets, Wikis, etc.
- Service Management (routing people to key enterprise services, and as a baseline for Service Catalogs)
- Business Analysis (e.g. Impact Analysis & Requirements Management)
- Service & Support (e.g. Impact Analysis & Incident Management)
We’ve found that enterprises which can fill in the majority of the content often have very high enterprise knowledge maturities, whereas those which can’t often have very low enterprise knowledge maturities. Where do you fit?
Note that, in our experience, very few mid-sized and larger enterprises can fill in the majority of the templates (at least not quickly).
The spreadsheet can be used alone (with or without your own KM tools). However, the IF4IT also uses it to help coordinate the work for identifying and collecting the types of data that enterprises use to feed our NOUNZ KM platform.
Should you decide to use it, please let us know if you have any questions or feedback for improvement. We’re always more than happy to help.
About the EKM Template:
- The 1st tab provides an overview.
- The 2nd tab is used as a collector for and map to critical enterprise disciplines and capabilities.
- The 3rd tab is used as a collector for and map to critical enterprise inventories. (I did not provide the attributes for each Inventory Type but can do so upon request.)